Knowledge is the backbone of any successful operation. Even the most well established staff may not have all the answers. When unique questions arise, an educated guess in the name of efficiency could create considerable anxiety and frustration for your applicants.

Real Time Support

Your students and parents count on your financial aid staff to provide them with prompt and accurate answers to their questions – but who can your aid staff turn to when they need help answering those questions? FA Experts’ Real Time Support was designed to provide that assistance to your staff.

This comprehensive service is the model of accuracy and efficiency. All Real Time Support requests are submitted via a dedicated email account. The e-mails are routed simultaneously to three or more highly experienced staff members. Depending on the complexity of the inquiry, the first available FA Expert will respond either by email or phone, usually within minutes. The result is timely, professional and courteous answers that best serve you and your customers. And with the Real Time Product Guarantee, you are assured your questions are answered promptly or the service is free for that month.

Whether you have a specific inquiry or simply need a professional sounding board, the Real Time Support team is ready to offer the support you need!

FA Experts, Inc. | 300 Hylan Dr., Suite 317, Rochester, NY 14623 | 866.767.5692